SHIPPING & RETURNS
We ship from multiple locations and are made to order. All non-apparel items normally ship within 48 hours, while apparel items are custom made and generally ships within 3 to 7 business days from an outside vendor.
Returns are welcome for damaged items only. Please supply photos of damaged item(s) in/with packaging so that we can be reimbursed from USPS or other delivery services.
If you have any questions or issues, please do not hesitate to contact us at firstname.lastname@example.org.
F. A. Q.
Q: Only part of my order arrived. Why are some items are missing?
We sometimes ship from multiple locations. We try to make and ship everything from our studio but items are made by third party vendors, such as shirts. Those ship separate and we will cover the cost of the secondary shipping.
Q: Why do you use outside vendors to make some of your items?
We love making stuff, but something things like silkscreening just take up too much space and time in the studio. That is why we use a direct to garment printer to print and fulfill our shirts and some other items.
Q: My tracking information isn't updating. Where is my package?
USPS is terrible at sharing tracking information. Packages often do not get scanned at points along the way. Please be patient if this happens. In the rare event that your package is lost, we'll first work with USPS to find it. If it can't be found, we'll replace it.